Claim forms you design
Text, dropdowns, checkboxes, multi-file uploads and custom attributes, per order or per line item. Build one by hand or describe it to the AI form builder.
Claims · Returns · Warranty
Returns and warranty claims that resolve themselves
Customers file a claim from their Shopify account or a block on your storefront. Your rules approve the routine ones on the spot and refund, replace or credit the order. What is left is the handful that actually needs you.
- Built for Shopify
- Refund, replace, gift card, discount or store credit
- Warranty policies, registrations and serial numbers
Plans from $9/month, each with a 3-day free trial. Install from the App Store. No shop domain to type in here.
The problem
A returns policy is not a returns process
Most stores run claims out of a shared inbox. Every request arrives in a different shape, and every answer is typed by hand.
Damage reports and return requests arrive as free-text email
A form you designed, with the order attached and the photos already uploaded
An agent checks the order date and the policy for every claim
Eligibility rules decide before the form is even submitted
Customers email again because nothing tells them what happened
Status emails at each step, and a claims page inside their account
Refunds in Shopify, replacements in drafts, notes in a spreadsheet
One claim record with the resolution, the return and the full action log
Features
What Claimify actually does
The whole lifecycle, from the form a customer fills in to the refund that closes it.
Eligibility and validation rules
Decide who can claim what: time windows since fulfilment, product tags and vendors, order value, required photos, one claim per order.
Auto-approval rules
AND/OR conditions on order total, financial and fulfilment status, reason, file count and more. Approve, reject, request info, assign, set priority or open a return.
Six ways to resolve
Refund, replacement draft order, gift card, discount code, store credit, or a custom resolution you define, all issued through Shopify from inside the claim.
Kanban board and audit trail
Drag claims across your own statuses, assign an owner, set priority, leave public or private comments. Every action is logged with who did it and when.
Returns, manual or native
Request a return, send instructions, collect the carrier and tracking number, move it Requested → In Transit → Received, and restock on arrival.
Warranty
Warranty is a first-class part of the app
Not a claim form with a different label: its own policies, registry and lifecycle.
Policies that match your catalogue
Fixed, lifetime or until-a-date cover, applied to everything or scoped to collections, products, tags or vendors. Cover starts at purchase, fulfilment, delivery or registration.
Registration by magic link
Customers register a purchase from an emailed link or their account, with no password. Registrations can be transferred when the product changes hands.
Serial number registry
Validate a serial at registration, keep it unique per product, and decommission it when the unit is retired.
Expiry that triggers something
Shopify Flow triggers fire when a warranty is registered and at 30 days, 7 days and the day cover ends: the moment for a renewal or an extended-warranty offer.
Details
Around each claim
The parts that make a claims queue workable for a team.
Team work
Assign claims, leave internal comments and set priorities. Each change lands in the claim's activity log.
Printable return labels
On Plus and Business a claim can include a return, with a PDF label that carries your return address.
AI claim summary
On Plus and Business, a short summary of the claim with a risk note. It informs the decision and never makes it.
API and webhooks
Tokens from Settings, API access on Plus and Business, plus webhooks for claim created, resolved and rejected.
Claims you create
Open a claim from the admin for a customer who wrote in, and run it through the same statuses and resolutions.
Analytics
Claim analytics on Plus, and product-level analytics on Business to see which products cause claims.
How it works
Three steps, then it mostly runs itself
Publish a form
Start from a template or the AI builder, set the fields and the eligibility rules, then add the claims page to the customer account and the block to your theme.
The customer files it
They pick the order, answer your questions, attach photos, and get a confirmation. They can follow the claim from their account without emailing you.
Rules resolve what they can
Matching claims are approved and paid out on submission. The rest land on your board, where one click issues the refund, replacement, gift card or credit.
Use cases
What merchants run through it
Damage on arrival
A form that requires photos before it can be submitted, and a rule that refunds low-value orders with two or more images automatically.
Returns and exchanges
A return request with instructions and tracking, closed with a replacement draft order or store credit once the parcel is received back.
Warranty claims
Cover checked against the policy and the registration before the claim is accepted, so an out-of-warranty request never reaches your queue.
High-volume support teams
Claims assigned by owner and priority, bulk-run an automation or a workflow across a filtered selection, and export the lot as CSV for reporting.
Pricing
Pricing
Billed through Shopify. Every plan includes a 3-day free trial, and paying yearly saves 17%.
Basic
$9/month
One form, standard templates, and the core resolutions.
- 1 claim form
- Basic validation rules
- Standard templates
- Up to 3 claim reasons
- Email support
Plus
$19/month
Unlimited forms, the auto-approval engine and your own branding.
- Unlimited claim forms
- Smart auto-approval rules
- Advanced and custom validation logic
- Custom branding
- Advanced analytics
- Priority support
Business
$49/month
Everything in Plus, plus workflows, returns and your own domain.
- Everything in Plus
- Build workflows for any claim scenario
- Returns management
- Sending domain integration
- Custom domain settings
- Dedicated account manager
FAQ
Questions merchants ask
Where do customers file a claim?
Three places, all sharing the same form. A claims page inside their Shopify customer account, a 'file a claim' action on any order in that account, and a theme app block you can drop into any section of your storefront: a returns page, a help page, wherever it belongs.
How does a claim get resolved?
From inside the claim, in one step: a full or partial Shopify refund with optional restock, a replacement created as a draft order, a gift card, a discount code, or store credit. You can also define your own resolution types. Auto-approval rules can trigger the same actions without anyone touching the claim.
Can I stop invalid claims before they reach me?
That is what the eligibility and validation rules are for. Restrict a form by days since fulfilment, product tag, vendor or order value; require a minimum number of photos; cap claims per order or per customer; and block a second claim once one has been approved.
How is the warranty side different from a claim form?
Warranty has its own policies, registrations and serial-number registry. Cover is defined per policy (fixed, lifetime or until a date) and scoped to collections, products, tags or vendors, starting from purchase, fulfilment, delivery or registration. A warranty claim is checked against the customer's registration before it is accepted.
Does it change my theme or slow the storefront down?
The storefront side is a theme app extension block, added and removed from the theme editor. Nothing is written into your theme's code and nothing is left behind when you uninstall.
What does it cost?
Plans are $9, $19 and $49 a month, billed through Shopify, and each starts with a 3-day free trial. Paying annually saves 17%. There is no free tier. The entry plan is Basic at $9. The current plan comparison is always on the App Store listing.
Does it work with the rest of my stack?
Claim created, claim updated, warranty registered and warranty expiring are all Shopify Flow triggers, so you can wire claims into whatever you already automate. There are also direct integrations with Klaviyo, Omnisend, Mailchimp, Postscript, Attentive, Gorgias, LoyaltyLion, Slack, WhatsApp, Zapier, Make and plain webhooks, and an API with tokens on Plus and Business.
Can customers see it in their own language?
The customer-facing copy ships with ready-made translations in ten languages besides English (French, German, Spanish, Italian, Portuguese, Dutch, Polish, Chinese, Japanese and Arabic), and every string is editable, so you can rewrite any of it in your own voice.
Can customers print a return label?
Yes. On Plus and Business a claim can include a return, and the customer gets a printable PDF return label with your return address on it. It is not a prepaid carrier label: the customer still pays for and books the shipment unless you arrange it.
Can my team share the claims queue?
Yes. Add people under Settings, Teams, then assign claims, leave internal comments and set a priority on each claim. Every change is written to the claim's activity log.
Can I create a claim for a customer?
Yes. Create a claim from the Claims page in the app when a customer reports a problem by email or phone. It goes through the same statuses and resolutions as one the customer filed.
What does the AI summary do?
On Plus and Business, a claim can show a short written summary of what the customer reported, with a risk note to help you decide. It is advice only: nothing is approved or refunded until you or one of your rules acts.
Where are the setup guides?
Getting started, step-by-step tutorials, a settings reference, troubleshooting and the changelog are at docs.xco.agency/docs/claimify/intro. Questions go to support@xco.agency.
Give returns and warranty a process
Install from the Shopify App Store, publish a form, and let the rules take the easy half of your claims queue.